Ordering Info

Shipping

At TIDALMOON, we strive to process your order as quickly and carefully as possible. Please keep in mind that some items are handmade to order and may take 2-10 business days to be processed. All packages are shipped using Canada Post and USPS. 

Bracelet Orders 

  • Applies to orders with bracelets only (crystals are excluded)
  • $10 shipping to Canada 
  • $10 shipping to USA 

Vancouver and Lower Mainland Pick-up Available 

  • Free local pick-up for Vancouver and surrounding cities
  • We will contact you by email once your order is ready for pick-up

Canada Orders

  • Free shipping on orders over $150
  • $15 flat rate shipping
  • Estimated shipping time is approx. 2-12 business days, excluding delays from mail courier 

📦 U.S. Orders — Important Notice

Due to recent tariff changes, additional fees now apply to all U.S. shipments. To make things clear and fair, U.S. orders are processed through private listings only.

How it works

  1. Email us with the following details:

    • Your full name

    • Mailing address

    • Product name(s), finish (rose gold/silver), size (S/M), and quantity

  2. We’ll create a private listing for you. This listing will include:

    • Product total

    • Shipping costs

    • U.S. tariffs

    • Any additional processing fees required before mailing

  3. Complete payment within 48 hours.

    • If payment isn’t received, the listing will be removed.

    • Unpaid or repeated cancellations may affect future orders.

Why this process?

This ensures that all costs are known upfront, so there are no surprises with your delivery.

Have questions or ready to order? Please reach out to us by email at info@tidalmoon.ca, and we’ll be happy to guide you through the process.

Thank you for your understanding and continued support 🖤

Please note once packages are dispatched, we are no longer responsible for any transit issues that may arise. International customers (outside of Canada) are responsible for all import duties, customs, and local taxes charged by your country.  

Payment Plan

Payment plan is available. Buyers may check out with Afterpay. Select Afterpay at checkout, log into or create your Afterpay account, and your purchase will be split into four payments, interest-free. Best part? You won't have to wait until payment is made in full to receive your order. Your goodies will be shipped straight away!

Open Box Program

Our Open Box program means we will store your crystal orders for up to 4 weeks. This service helps you save on shipping costs and helps us limit the use of shipping materials. 

To start an open box, please read our program details here. 

Returns, Refunds & Exchanges

All orders are final. There are no returns, refunds, or exchanges after payment is made. If there is an issue with an order, please email us (info@tidalmoon.ca) and we will do our best to resolve the issue. 

Lost & Stolen Packages

TIDALMOON is not responsible for lost or stolen packages. You will need to contact Canada Post or USPS directly for inquiries.

Please ensure your shipping address is correct before placing your order, as TIDALMOON is not responsible for undelivered packages due to incorrect address information. 

If you mistakenly provided us with an incorrect or insufficient address, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately. If your order has already been shipped, it will be subjected to a re-routing cost and original shipping charges are non-refundable.

Custom Bracelet Orders

We do not accept custom bracelet orders at this time. However, we're happy to provide assistance and suggestions with existing styles. 

Bracelet Wholesale + Collaborations

We would love to partner with retailers that align with our vision. Please connect with us at wholesale@tidalmoon.ca for more information.  

Stockists

Homebody Goods Shop, Langley
20497 Fraser Hwy. Langley BC

Oak & Ivory Collective, Maple Ridge
11939 240 St. #130, Maple Ridge, BC

The Storehouse, Cloverdale
5723 176 St. Surrey BC

The Storehouse, Vancouver
4332 Main St. Vancouver BC

Contact Us

Other questions left unanswered? Send us an email at info@tidalmoon.ca