Ordering Info

Shipping

At TIDALMOON, we strive to process your order as quickly and carefully as possible. Please keep in mind that some items are handmade to order and may take 5-7 business days for items to be shipped. All packages are shipped using Canada Post. 

Bracelet Orders 

  • Applies to orders with 1-2 bracelets only (crystals are excluded)
  • $5 shipping to both Canada & US with no tracking
  • Shipping difference will be refunded after order is placed 

Vancouver and Lower Mainland Pick-up Available 

  • Free local pick-up for Vancouver and surrounding cities
  • We will contact you by email once your order is ready for pick-up

Canada Orders

  • Free shipping on orders over $111
  • $10 flat rate shipping 

USA Orders

  • Free shipping on orders over $111
  • $10 flat rate shipping 

International Orders

  • We ship worldwide! 
  • $20 flat rate shipping 

Please note once packages are dispatched, we are no longer responsible for any transit issues that may arise. International customers (outside of Canada) are responsible for all import duties, customs, and local taxes charged by your country.  

Returns & Exchanges

All orders are final.  

Damaged Items

Every product is inspected and packaged with care before it is shipped out.  However, if you happen to receive a broken or damaged item, please take a photo and send us an email within 72 hours of receiving your package.

Lost & Stolen Packages

TIDALMOON is not responsible for lost or stolen packages.

Please ensure your shipping address is correct before placing your order, as TIDALMOON is not responsible for undelivered packages due to incorrect address information. 

If you mistakenly provided us with an incorrect or insufficient address, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately. If your order has already been shipped, it will be subjected to a re-routing cost and original shipping charges are non-refundable.

Custom Bracelet Orders

We do not accept custom bracelet orders at this time. However, we're happy to provide assistance and suggestions with existing styles. 

Wholesale + Collaborations

We would love to partner with retailers that align with our vision. Please connect with us at wholesale@tidalmoon.ca for more information.  

Contact Us

Other questions left unanswered? Send us an email at info@tidalmoon.ca